Jump Domains has ceased operations according to their website. Judging form the internet they really ceased operations back in 2006, but just turned off the lights in March 2010 with no warnings to their customers.
If you, like I did still have a domain registered with them, it’s time to move it ASAP! Like now.
The message on their website pretty much says, it’s up to you to get your domain off jumpdomains.com, good luck.
I was able to do it, but it wasn’t easy, so here’s my help for this unlikely souls:
1. You can still access their domain manager by using this URL: https://domains.jumpdomain.com/cgi-bin/login.pl
2. Once in, make sure your Administrative Contact Email is correct. If it is not, UPDATE IT! You’re doomed if you can’t do this.
3. Turn off the lock on the domain, using the Global Edit. Keep checking back to make sure it goes through.
4. Get another register and sign up for a transfer, to start the process on that end.
5. You need an EPP code, and there’s no way to get it from jumpdomains. You’ll need to find out if you are on ENOM or OPENSRS. I was on Opensrs, send an email to compliance@opensrs.org from your Administrative Contact Email, explain to them clearly (this is important) that your reseller jumpdomains has ceased operations, and that you need your EPP code. Explain several times that you can not get it from your reseller that they need to send it to you. If you are on ENOM, do the same thing but find their email or form from their website.
6. If you’re lucky you’ll get the code in 24 hours. Use this with your new registrar.
7. Now hurry up and wait, This is the step were jumpdomains is notified that you are moving, they’re supposed to send you an email letting you know a transfer is in process and give you a chance to cancel it. I’m still on this step and I’m not holding my breath on getting that email, if noone cancels it within 5 days, it’s automatically approved. I expect I’ll have to wait all five days.
Now, a word of wisdom to those people out there. The domain in question was a non-profit I help out sometimes and they decided to register with jumpdomains for 10 years to save a few bucks. Don’t do anything on the internet for 10 years. It never ends well. I’ll also say, go with a name brand domain registrar like godaddy. It might not be the cheapest or the coolest, but it’s not going anywhere, those couple cents you save on a domain at Bob’s Domain Discount Shack will come back to bite you in lost time one day.